At Alta Vista Credit Union, your financial security and privacy are our top priorities. We want to inform you about a concerning issue that has come to our attention and provide guidance on how to keep your personal and account information safe.
It has come to our notice that there have been instances of fraudulent communication where individuals claim to be representatives of Alta Vista Credit Union, requesting sensitive account information through phone calls, emails, or text messages. We want to assure you that Alta Vista Credit Union will never contact you through these channels to ask for confidential information such as your account number, PIN, password, or any other personal details.
Please remember the following key points to safeguard your information:
- Stay Cautious: Be cautious of unsolicited communication requesting your account information. Always verify the authenticity of the communication before sharing any sensitive data.
- Don’t Share Personal Information: Alta Vista Credit Union will never ask for sensitive information like your account number, PIN, password, or Social Security Number through phone calls, emails, or text messages. Do not share this information with anyone claiming to be from the credit union.
- Verify the Source: If you receive a communication that seems suspicious, do not respond directly. Instead, contact Alta Vista Credit Union using the official contact information provided on our website or on the back of your debit/credit card.
- Use Secure Channels: When accessing your account or communicating with us, use our secure online banking portal or official mobile app. These channels are designed to protect your information.
- Report Suspicious Activity: If you encounter any suspicious communication or believe you’ve been targeted by a fraudulent attempt, please report it to us immediately. Your vigilance can help us prevent such incidents and protect our community.
We are actively working to combat these fraudulent activities and are dedicated to maintaining a safe and secure banking environment for you. Our security measures include advanced technologies and continuous monitoring to identify and mitigate potential threats.
Thank you for being a valued member of Alta Vista Credit Union. If you have any questions or concerns about your account security, please don’t hesitate to contact us at 909.809.3838.
Stay safe and vigilant!