We are working hard to help every member access the new online banking platform and mobile app. We spent months testing and preparing for our go-live launch, but still ran into challenges. In order to help alleviate some of the stress on our call center and branch employees, here is a breakdown of what is needed for the first-time login.
USERNAME: Member Number/Account Number/User ID (these are all the same number) – i.e. 1234567
PASSWORD: Last 4 of Primary account holder’s SSN + number from above – i.e. 12341234567
If you’re still having trouble with online banking, please call (844) 761-5111
Mobile app users:
Search: Alta Vista Credit Union in your device’s app store, or click the link to go directly to it:
Google Play Store – Android app requires Android 8 or higher
Apple App Store – iOS app requires iOS 13 or higher
Download new app: Looks like this
Please delete our old app from your home screen, as it no longer works.
