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Telephone Banking

Manage your accounts with a phone call.

Use Audio 24 to manage everything with a phone call. If you need help, seamlessly transfer to a real person.

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Check balances

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Make payments and transfers

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Transfer to a representative (during business hours)

Smooth. Easy to navigate.

The automated system will explain each step of the process and how to navigate the audio menu. If you’d like additional help, see the FAQs.

Start here. Verify your phone.

To set up Audio 24, call us or email us and we’ll provide you with an initial access code. After you have your code, call 909.809.3837 (800.382.8130 from outside the 909 area) and we’ll walk you through the process.

A different way to bank from your phone.

We’ve also got a mobile app to help you manage your accounts, bills, and loans.

Once you’re verified


Call 909.809.3837.
Or call 800.382.8130 from outside the 909 area.

  • 1

    Press 1 for English or 2 for Spanish.

  • 2

    Enter your member number, followed by the # sign.

  • 3

    Enter your access code, followed by the # sign.

Frequently Asked Questions

    • Dial 1: Account & Loan Balance Inquiries
    • Dial 2: Payments and Transfers
    • Dial 3: Account History – Transactions
    • Dial 4: Share or Loan Withdrawal
    • Dial 5: Get Account Information by Email
    • Dial 6: Stop Payments
    • Dial 7: Change your Access Code
    • Dial 8: Get Credit Union Information
    • Dial 9: More options or repeat options
    • Dial Zero: Transfer to a Phone Representative (during business hours)
  • Always press # after entering your member number, access code, account numbers, transaction amounts and check numbers.

  • You don’t need to include decimals, but keep in mind that the last two digits of a number that you enter will be cents. So if you enter “100,” that will register as $1.00. To enter $100.00, you would need to enter “10000.”

  • Press * to return to the previous menu.

  • After you’ve entered the relevant information, you’ll be asked to confirm or cancel your transaction. Press 1 to confirm or press 2 to cancel.

  • To set up Audio 24, call us or email us and we’ll provide you with an initial access code. After you have your code, call 909-809-3837 (800-382-8130 from outside the 909 area) and we’ll walk you through the process. Once you call, you’ll be asked to:

    1. Press 1 for English or 2 for Spanish.
    2. Enter your member number, followed by the # sign.
    3. Enter your access code, followed by the # sign.
  • Press “0” to talk to a credit union representative during business hours.

Excellent customer service

— Rogelio S
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Bank over the phone 24/7. Call 909.809.3837

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