Telephone Banking

• How do I transfer to a real person?
  Press "0" to talk to a credit union representative during business hours.
• How do I setup telephone banking?
  To set up Audio 24, call us or email us and we’ll provide you with an initial access code. After you have your code, call 909-809-3837 (800-382-8130 from outside the 909 area) and we’ll walk you through the process. Once you call, you'll be asked to:

  1. Press 1 for English or 2 for Spanish.
  2. Enter your member number, followed by the # sign.
  3. Enter your access code, followed by the # sign.
• How do I complete a transaction?
  After you've entered the relevant information, you'll be asked to confirm or cancel your transaction. Press 1 to confirm or press 2 to cancel.
• How do I go back to the previous menu?
  Press * to return to the previous menu.
• What is the format for entering dollar amounts?
  You don't need to include decimals, but keep in mind that the last two digits of a number that you enter will be cents. So if you enter "100," that will register as $1.00. To enter $100.00, you would need to enter "10000."
• What are my account numbers?
  Accounts are conveniently labeled, such as "1" for Savings, "2" for Checking or "152" for Loans. Please verify your account labels in online banking or call us for verification. You can always press 0 during business hours to talk to a representative.
• I'm entering a number, but nothing is happening?
  Always press # after entering your member number, access code, account numbers, transaction amounts and check numbers.
• How do I navigate the telephone banking menu?
  • Dial 1: Account & Loan Balance Inquiries
  • Dial 2: Payments and Transfers
  • Dial 3: Account History - Transactions
  • Dial 4: Share or Loan Withdrawal
  • Dial 5: Get Account Information by Email
  • Dial 6: Stop Payments
  • Dial 7: Change your Access Code
  • Dial 8: Get Credit Union Information
  • Dial 9: More options or repeat options
  • Dial Zero: Transfer to a Phone Representative (during business hours)

Important Information About Procedures for Opening a New Account

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.

What this means for you:

When you open an account, we will ask you for your name, place of residence, mailing address, date of birth, social security number and other information that will allow us to identify you. We will also ask to see your driver’s license and/or other identifying documents.