Collection of Information
Categories of Non-Public Personal Information
Information You Provide to Us
We collect nonpublic personal information you provide to us when you apply for an Alta Vista account or when you communicate with us about your Alta Vista account. The types of information we may collect include your name, address, phone number, email address, date of birth, bank account information, social security number, username, password, and any other information you choose to provide.
Information About Your Transactions With Us
As you use your Alta Vista account to perform financial transactions, we collect nonpublic personal information in connection with each transaction, including transaction time, dollar amount and merchant details.
Information From Other Sources
When you create an Alta Vista account, we may collect information, including nonpublic personal information, about you from nonaffiliated third-party service providers in order to verify your identity, for fraud prevention, including your prior addresses and names, and to verify your eligibility for products and services.
Other Information We Collect
We may also collect other information from you that is not connected with an Alta Vista account as follows:
Information You Provide to Us
We may collect information you provide to us, such as your name, email address and any other information you choose to provide. For example, we may collect such information if you enter into any contest or promotion.
Information We Collect Automatically from our Services
When you access or use our Services, we automatically collect information about you as follows:
Log Information: We log information about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information. We may also collect other device identification information for the purposes of detecting and preventing fraud, including battery life, whether the device is moving and its camera capabilities.
Stored Information: We may access information you have stored on your mobile device via our mobile app in accordance with the permission process set by your mobile device.
Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information on our Services and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve our Services and your experience, see which areas and features of our Services are popular and count visits. For more information about cookies, and how to disable them, please see “Your Choices” below. We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.
Use of Information
We may use your information, including nonpublic personal information as follows:
Provide, maintain and improve our Services;
Provide and deliver the products and services you request, process transactions and send you related information, including confirmations;
Verify your identity and prevent fraud;
Send you technical notices, updates, security alerts and support and administrative messages;
Respond to your comments, questions and requests and provide customer service;
Communicate with you about products, services, offers, promotions, rewards, and events offered by Alta Vista and others, and provide news and information we think will be of interest to you;
Monitor and analyze trends, usage and activities in connection with our Services;
Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
Process and deliver contest or promotion entries and rewards;
Link or combine with information we get from others to help understand your needs and provide you with better service; and
Carry out any other purpose for which the information was collected.
Alta Vista is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.
Disclosure of Information Please see the Alta Vista Consumer Privacy Notice for information on how Personal Information may be shared and how you may be able to limit certain types of sharing.
Account Information You may edit your account profile information by logging into your account via our Services. If you wish to delete or deactivate your online account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes.
Promotional Communications You may opt out of receiving promotional emails and text messages from Alta Vista by following the instructions in those messages. Please note that if you opt out, we may still send you transactional or relationship messages, such as those about your account or our ongoing business relations.
Location Information If you initially consent to the collection of precise location information by Alta Vista or Google Maps within our mobile application, you may be able to subsequently stop this collection through your device operating system settings or through your online account settings. If either of these opt-out options are not available to you, you may also disable collection of this location information by following the standard uninstall process to remove our mobile application from your device.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
Social Sharing Features Our Services include social sharing features for common social networks to let users share content. These features are served from third-party services that may serve their own cookies. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Security Alta Vista takes reasonable measures to help protect all information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Additionally, Alta Vista implements policies designed to protect the confidentiality and security of your nonpublic personal information. Alta Vista implements security practices and procedures designed to protect the confidentiality and security of such information and prohibit unlawful disclosure of such information in accordance with its policies. These measures may include device safeguards and secured files and buildings as well as oversight of our third party service providers to ensure information remains confidential and secure.
Contact Us If you have any questions about this Digital Privacy & Cookies Policy, please call 909.809.3838 or go to www.altavistacu.org.
Important Information About Procedures for Opening a New Account
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account.
What this means for you:
When you open an account, we will ask you for your name, place of residence, mailing address, date of birth, social security number and other information that will allow us to identify you. We will also ask to see your driver’s license and/or other identifying documents.
Get Your Perks
Leaving Our Website
You will be redirected to a website outside of Alta Vista Credit Union website and entering a website hosted by another party. The linked website is not operated by Alta Vista Credit Union. Alta Vista Credit Union is not responsible for the content or availability of the linked website. Alta Vista Credit Union does not represent the operator of the linked website, the member, or any other users if the two enter into a transaction. Privacy and Security Policies of the linked website may differ from those of Alta Vista Credit Union.