How does Zelle® work?

When you enroll with Zelle® through your online banking Bill Pay account or mobile banking app, your name, the name of your financial institution and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with Alta Vista Credit Union).
When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its “directory” and notifies Alta Vista Credit Union of the incoming payment. Alta Vista Credit Union then directs the payment into your bank account, all while keeping your sensitive account details private.